Shipping policy

Shipping Policy
Sri Venkateshwari Enterprises ("we" and "us") is the operator of(https://www.srivenkateshwarienterprises.myshopify.com) ("Website").By placing an order through this Website you will be agreeing to the terms below . These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General Once placed an order it will take 6 - 12 business days to reach the customer. Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time,there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs Shipping costs are calculated during checkout based on product type, weight, dimensions,and destination of the items in the order. Payment for shipping will be collected with the purchase. Kindly look close to the product page for more shipping information .This final shipping price will be shown to the customer during the payment

Delivery Terms
3.1 Transit Time Domestically In general, domestic shipments are in transit for 6 - 12 Business days

3.2 Dispatch Time - Orders are usually dispatched within 2-5 business days of payment of order , Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address For change of delivery address requests, we are unable to change the address at any time after the order has been placed.

3.4 Items Out Of Stock - If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.5 Delivery Time Exceeded - If delivery time has exceeded the forecasted time , please contact us so that we can conduct an investigation.

4. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit If you find a parcel is damaged in transit, if possible , please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present , please contact customer service with next steps.

5.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

5.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

6. Customer service For all customer service enquiries, please email us at srivenkateshwarienterprises@gmail.com